Refund policy

Returns, Replacements and Refunds

No change-of-mind returns or refunds

We do not offer voluntary returns or refunds for a change of mind, ordering the wrong item, or a product no longer being required.

Our commercial warranty provides replacement for verified manufacturing defects, subject to the mandatory consumer rights described below.

One-year manufacturer’s replacement warranty

SpinForce website purchases carry a one-year manufacturer’s warranty from the date of purchase, claimable in India only.

The warranty covers manufacturing defects in the battery, motor, or housing. It excludes damage caused by physical impact, water ingress, or misuse, and normal accessory wear.

Proof of purchase is required. Registration does not extend or restart the warranty period. Any longer warranty offered with an earlier purchase remains valid.

Request a replacement

Email rpevplecommerce@gmail.com with your order number, invoice or order confirmation, purchase date and a description of the suspected manufacturing defect. Include supporting photographs or video where reasonably possible.

Report manufacturing defects within the warranty period. We will review the information and provide a claim reference and instructions. An acknowledgement does not itself confirm warranty coverage.

For an accepted manufacturing-defect claim, we will arrange a replacement. Please contact us before sending the product.

Sending a product for replacement

After receiving instructions, securely pack the affected product with the relevant accessories. Original packaging is helpful but is not an absolute condition for a valid manufacturing-defect claim.

Replacement return address:

Radio Palace
Ratan Colony, Karond
Bhopal 462038
India
Phone: +91 9301746230

The buyer pays return shipping under the commercial warranty unless applicable law requires us to bear or reimburse it, or we agree otherwise in writing. We will confirm the shipping arrangements before dispatch.

Mandatory consumer rights

This replacement policy does not exclude returns, refunds or other remedies required by applicable law, including qualifying cases involving defective, deficient, spurious, incorrect or misdescribed goods, or late delivery subject to applicable exceptions.

Where a refund is legally required, we will process it to the original payment method as soon as practicable and within 30 calendar days of approval, or sooner where required by law or the payment provider. This is a maximum processing period, not a mandatory waiting period. Bank posting times may vary.

Customer care and grievances

Contact: Shivendra Agarwal
Phone: +91 9301746230
Email: rpevplecommerce@gmail.com